Group Writing - A Telephone Conversation

Here is a telephone conversation done in class with the trainees that attended the course on the 15th September:

A- Good morning. SZM Industry Assistance. Manuel Bernardo speaking. How can I help you?

B - Good morning. Could I speak to Mr. Silva, please?

A - OK, I will put you through.

B - Thank you. I will wait.

C - Good morning. Faria da Silva speaking. How can I help you?

B - Good morning. I'm Linda Martins from Licalelu Fashion. I'm calling to ask about the new project for our store.

C - I'm sorry, but the person responsible for this project isn't in at the moment.

B - I apologize my mistake, but I didn't know you weren't the responsible for that.

C - OK, no problem. The person reponsible is Celina.

B - Could you tell her to call me back?

C - Certainly. Miss Celina is going to call back as soon as possible.

B - OK, thank you.

C - Bye-bye.

Formandos : Bernardo, José, Celina and Carla.